Custom Ink's Response To COVID-19
At Custom Ink, we're committed to providing a safe experience for our team members, for our customers, and for our communities. We’re taking the COVID-19 outbreak very seriously, and we are doing everything that we can to minimize the risks to individual and public health.
What we're doing to protect our teams
Teams who work in our offices
We’ve instituted a mandatory work from home policy for all positions that can be performed effectively from home. Additionally, we’ve encouraged team members (or Inkers) to follow the guidelines set forth by the CDC for their own health and safety.
Teams who work in our stores and sales
To ensure public health and safety, we have decided to close our stores to the public, and we have suspended all in-person visits with our customers. Those team members and others remain available to assist customers by email, phone, and chat.
Teams who work in our production facilities
Our production facilities remain open, so the business can continue to operate, but we’ve taken a range of additional precautions to help ensure the safety of all team members working in those locations. First and foremost, Inkers in production facilities who believe they are at risk themselves or have at-risk family members at home have been asked to remain at home. Additionally, all Inkers who aren’t feeling well are being asked to be safe and stay home until they are healthy.
For those Inkers who are reporting to work at a production facility, we’ve implemented additional safety and social distancing measures to reduce their risk:
- We’ve hired full-time professional cleaners to deep clean our common areas on a continuing basis.
- We’ve provided disinfectant cleaning supplies to all team members for use on their own workspaces.
- We’re staggering our shifts, break times, and lunch times to make it easier to practice social distancing and reduce close interactions, and we have suspended all in-person meetings.
- We’re postponing all non-essential visitors to our sites.
- We’re concentrating our cleaning efforts on high-touch areas like tools, screens, door handles, light switches, etc.
Generous health plan and personal benefits
Beyond the specifics related to this issue, we offer Inkers a great health plan, generous amounts of personal leave, and flexible management style to meet unanticipated needs and ensure Inkers are protected and safe.
What we’re doing to protect our customers
Everything that we’re doing to protect our teams also benefits our customers. At our decoration facilities in Virginia, Nevada, and Texas, our team members are following the CDC’s recommendations about handwashing, social distancing, and other hygiene policies. Please note that we also work with many outside vendors/partners as part of our supply chain and believe they are also following all CDC guidelines. Please contact us if you have specific questions.
Frequently asked questions
- Will Custom Ink deliver my items on time?
As always, we’re committed to WOWing you with every experience, and we’ll absolutely do our best to meet your needs. During these challenging and evolving times, some shipments may experience delays that are beyond our control. Given the extraordinary impact of COVID-19, we are currently unable to guarantee our delivery dates.
Our Satisfaction Associates will be reaching out to our customers proactively if we anticipate that there will be a delay in delivery. We are committed to providing the best experience possible for you and appreciate your patience and support. However, if you have any questions about your order, please contact us.
- Email us
- Call us at 800-293-4232
Inkers are available to answer questions and help bring your design to life 7 days a week. Monday-Friday: 8am - Midnight ET, Saturday: 10am - 6pm ET, and Sunday: 10am - 6pm ET
- Will Custom Ink have my products in stock?
Many of our suppliers are operating normally, but we're monitoring this closely as it's an evolving situation. If a product is unavailable, we'll reach out to you personally, just like we always do, and make sure we can find an appropriate option for you.
- What happens if my event gets canceled or delayed?
We know that a lot is in flux right now. If your event changes, let us know as soon as you can. We’ll work with you to figure out the best solution to your individual challenge.